These conditions are valid exclusively between the company PWORK WARGAMES S.r.l.s., with registered office in Via Tucidide 56 - 20134 Milan (MI), REA MI-2104650, VAT 09656300960, hereinafter referred to as "PWORK WARGAMES" and any person who make purchases online at www.pworkwargames.com, hereinafter referred to as "CUSTOMER". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the website www.pworkwargames.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.
ARTICLE 1 - Object of the contract
With the present general conditions of sale, PWORK WARGAMES sells and the CUSTOMER remotely acquires the tangible consumer goods indicated and offered for sale on the website www.pworkwargames.com. The contract is concluded exclusively through the Internet, through the access of the CUSTOMER to the address www.pworkwargames.com and the realization of a purchase order according to the procedure provided by the site itself.
The customer undertakes to examine, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by PWORK WARGAMES.
In the e-mail confirming the order, the CUSTOMER will also receive a link to these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005
Before the conclusion of the purchase contract, the CUSTOMER takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the choice by the CUSTOMER.
Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:
- total price of goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- term within which PWORK WARGAMES undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of the present conditions) as well as a withdrawal form as per Annex I, Part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for the purchased goods.
The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information related to PWORK WARGAMES, the geographical address, the e-mail address, information that is reported, also below:
PWORK WARGAMES S.R.L.S.
registered office Via Tucidide 56 - 20134 - Milan (MI)
ARTICLE 3 - Conclusion and effectiveness of the contract
The sales contract is considered concluded with the sending by PWORK WARGAMES to the CUSTOMER of an e-mail confirming the order. The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, and the link to be able to print and store the copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify PWORK WARGAMES of any corrections.
PWORK WARGAMES undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.pworkwargames.com do not constitute a contractual element, as they are only representative.
PWORK WARGAMES undertakes to deliver the goods within a maximum period of 30 days starting from the delivery by PWORK WARGAMES of the order confirmation e-mail to the CUSTOMER.
ARTICLE 4 - Availability of products
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order is confirmed.
Even after sending the order confirmation e-mail sent by PWORK WARGAMES, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the CUSTOMER will be informed immediately by e-mail.
If the CUSTOMER requests the cancellation of the order, by resolving the contract, PWORK WARGAMES will refund the amount paid within a maximum period of 14 days from the day on which PWORK WARGAMES was informed of the customer's decision to terminate the contract.
ARTICLE 5 - Methods of payment
Each payment by the CUSTOMER can be made only by means of the credit cards indicated on the website www.pworkwargames.com, by bank transfer or using the Paypal payment method.
The actual charge will take place when PWORK WARGAMES sends the order confirmation e-mail.
The communications relating to the payment and the data communicated by the CUSTOMER when this is done, take place on special protected lines.
Pwork accepts payments by credit cards through PayPal.
PayPal is the payment system fast, safe and simple to use, which allows you to make purchases with the maximum protection.
With PayPal your financial information remains protected. The data relating to credit card and bank account are never shared with online stores and you are completely protected from unauthorized payments made from your account.
You need not be registered to PayPal to purchase on this store.
It 'just insert the details of the credit card on the secure server and in a few moments your purchase will be concluded. If you are already registered to PayPal you can use your information to buy through your account.
ARTICLE 6 - Prices
All sales prices of the products indicated on the website www.pworkwargames.com are expressed in Euro.
Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.
The CUSTOMER accepts the right of PWORK WARGAMES to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the creation of the order and indicated in the confirmation e-mail sent by PWORK WARGAMES to the CUSTOMER.
In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by PWORK WARGAMES, of the public sale price, which makes it exorbitant or clearly unprofitable, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within a maximum period of 14 days from the day of cancellation.
ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within a maximum of 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to PWORK WARGAMES through an explicit declaration, which can be sent by sending an e-mail to firstname.lastname@example.org.
The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, D.Lgs 21/2014 (not mandatory).
In case of exercise of the right of withdrawal, the CUSTOMER is obliged to return the goods within a maximum of 14 days from the day on which he communicated to PWORK WARGAMES his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to PWORK WARGAMES S.R.L.S., Via Tucidide 56, 20134, Milan (MI).
The direct costs of returning the products are at the expense of the CUSTOMER.
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, PWORK WARGAMES will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, PWORK WARGAMES may suspend the reimbursement until receipt of the goods or until the demonstration by the CUSTOMER that he has returned the goods to PWORK WARGAMES.
PWORK WARGAMES will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide PWORK WARGAMES, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the repayment by PWORK WARGAMES.
If the package results damaged at the time of delivery, do not accept the package and immediately contact PWORK WARGAMES customer service.
The damaged package will return to PWORK WARGAMES and it will be sent a new one as soon as the damaged package will be returned. In case the package goes missing during shipment, contact PWORK WARGAMES customer service, we will take the responsibility to solve the problem and to ensure the delivery of the purchased item. If a customer wants to request a refund of the spent amount for a damaged or not-conforming product, the refund will be made only after the package has been returned to PWORK WARGAMES, just to allow us to determine the compliance of the refund request.
No goods exchange will be made. If a customer isn't satisfied by the purchased product, he can exercise the right of withdrawal and ask a refund, refund that will be made after the product has been returned to PWORK WARGAMES at customer's expense: after that, the customer will be able to place another order purchasing a different product.
ARTICLE 8 - Legal guarantee of conformity
In case of receipt of products not conforming to the orders or defective, the CUSTOMER has the right to the restoration without expenses of the conformity of the product through the substitution of the product, or to the reimbursement of the order. The CUSTOMER can exercise this right if he reports the defect of the product to PWORK WARGAMES within a maximum of 14 days from the date of receipt of the goods by sending an e-mail to email@example.com.
ARTICLE 9 - Delivery methods
The products will be delivered by courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by PWORK WARGAMES.
For every order placed on the website www.pworkwargames.com, PWORK WARGAMES will issue an invoice for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in it.
PWORK WARGAMES sends throughout Italy and worldwide. Upon request, we will ensure a link online to check the path of the package.
The package is delivered directly by courier to the address indicated at the time of registration. We also suggest to indicate a telephone number to facilitate the courier in the delivery of the package The elapsed time between the purchase of the item and the delivery of the package to the customer usually does not exceed 10 business days (shipments in Italy) and 15 business days (shipments outside Italy). In August shipments will suffer slowdowns because of the closure of the suppliers for the summer.
The legal deadline for the delivery of goods is 30 days from the moment of receipt by the customer of the order confirmation email.
We advise you to group items in a single order. We cannot group two distinct orders placed separately; the shipping costs will be applied to each order. Shipping charges include the packaging costs and postage.
The courier will make from one to three attempts to deliver the package, leaving each time a notice of non-delivery. We recommend to contact us by at first notice of non-delivery, so that we can arrange with the courier a time and a day for delivery when you're available to receive the package. If the delivery attempts were to fail, the package will return to PWORK WARGAMES. To ship the package back to the customer, the customer must pay another time the expected cost of shipments.
ARTICLE 10 - Digital products
When the CUSTOMER purchases and downloads a digital product, hereinafter referred to as "DOWNLOAD", from the site www.pworkwargames.com, PWORK WARGAMES grants the CUSTOMER a personal and non-exclusive license for the use of this product.
The customer can archive the DOWNLOAD only on devices (computer, tablet, smartphone) of his possession. The CUSTOMER can print copies of any DOWNLOAD downloaded exclusively for personal use, and cannot copy it or distribute it on behalf of and / or in favor of a third party.
Specifically, the CUSTOMER cannot:
• provide or share DOWNLOAD with any individual or company;
• make the DOWNLOAD available on bit-torrent sites or elsewhere on the internet;
• distribute copies of the DOWNLOAD (in any format);
• perform reverse engineer, bypass, alteration, correction, removal or any other type of modification to any content within the DOWNLOAD.
The customer acknowledges and agrees that all copyrights, registered trademarks and other intellectual property rights contained in the DOWNLOAD are the exclusive property of PWORK WARGAMES. The customer also agrees not to make use of the intellectual property rights in the DOWNLOAD without prior written permission of PWORK WARGAMES.
In case of infringement of one of the terms and conditions listed above, the personal and non-exclusive license of the CUSTOMER relating to the DOWNLOAD is considered automatically terminated and the DOWNLOAD must be deleted permanently from the device on which it was archived.
The CUSTOMER must be aware that any unauthorized use of DOWNLOAD in violation of the above conditions will be considered a counterfeit of the intellectual property of PWORK WARGAMES and treated accordingly.
At the time of purchase, the CUSTOMER automatically receives a link via e-mail to download the digital product. It is therefore not possible to issue total or partial refunds or provide a replacement service for digital products purchased at www.pworkwargames.com.
ARTICLE 11 - Responsibility
PWORK WARGAMES assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, in case it fails to execute the order within the time stipulated in the contract.
ARTICLE 12 - Access to the site
The CUSTOMER has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of PWORK WARGAMES and are protected by the intellectual property right.
ARTICLE 13 - Cookies
The website www.pworkwargames.com uses "cookies". Cookies are electronic files that record information relating to the navigation of the CUSTOMER on the site (pages consulted, date and time of consultation, etc.) and that allow PWORK WARGAMES to offer a personalized service to its customers.
PWORK WARGAMES informs the CUSTOMER of the possibility to disable the creation of these files by accessing its Internet configuration menu. It is agreed that this will prevent the CUSTOMER from proceeding with the online purchase.
For more information click here.
ARTICLE 14 - Integrality
These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 15 - Applicable law and competent court
These General Conditions of Sale are subject to Italian law.
Any controversy that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Courts of the Italian Republic.
In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.
© Pwork Wargames S.r.l.s. all rights reserved
Graphics, pictures, concepts, illustrations and game design are the exclusive property of Pwork Wargames s.r.l.s.
Via Tucidide 56
20134 Milano, Italia
VAT number: 09656300960