FAQ | Pwork Wargames

Welcome to our FAQ page, where you will find answers to frequently asked questions about shipping, payments, returns, customizations, and retailers.

If you cannot find what you are looking for, please contact us atinfo@pworkwargames.com

Shipping & Delivery

1. What are the delivery times?

Delivery times vary depending on nationality. As Pwork Wargames is an Italian company, delivery times are shorter for shipments within Italy and longer for those to Europe and the rest of the world. You can track all updates on the delivery status of your order using the tracking number provided in the shipping confirmation email. If you have not received a tracking number, the courier will notify you by email or text message when your order will be delivered.

2. Do you ship worldwide?

Yes, we ship to almost everywhere in the world. The countries we cannot reach are Cuba, the Russian Federation, North Korea, Iran, Syria, Myanmar, Antarctica, and Western Sahara.

3. Is there a minimum order amount for free shipping?

Yes!

In Italy, shipping is free for orders equal to or over €150.

In Europe and the UK, shipping is free for orders equal to or over €200.

4. What happens if the delivery is damaged?

Read the return and refund policies and contact customer service immediately at info@pworkwargames.com.

Customer Accounts & Payments

1. I can't access my account, what should I do?

If you have forgotten your account password, click on “reset password” and set a new one. If your email and password are correct but you still cannot access your account, it is probably a technical error related to your account. Contact us and we will help you enable your account from the back office.

2. What payment methods are accepted?

Payment can be made via:

• Bank Transfer

• PayPal

• Credit Card

• Satispay

Returns & Exchanges

1. How do I return or exchange a product?

If you wish to replace a product, you can return it, obtain a refund, and then place another order for a different product.

If your order has not yet been processed and you wish to change a product in your order, please contact our customer service department at info@pworkwargames.com to find out if it is possible to modify your order, paying the difference if the price is higher or requesting a partial refund if the price is lower.

For more details, please see our Terms and conditions and Shipping and Returns Policies.

2. My product is defective, what should I do?

Only in the case of defective/non-compliant products can you request a replacement or a full refund, subject to our verification of the validity of your request through photos or, if necessary, physical inspection.

If a package/product is clearly damaged upon delivery, please do not accept the delivery.

In all cases, please contact our customer service department.

Customizations & Products

1. Is it possible to customize a product?

Yes, we offer customization options for our game mats. We can customize the dimensions of the game mats or add grids, hexagons, or other graphic elements to the neoprene game mats.

To submit your customization request, please send an email to info@pworkwargames.com specifying all the details relating to the work: type of graphics, dimensions, materials, and work required.

The cost of customization is €20, except for more complex work, and is subject to approval by the graphics team.

2. Is it possible to make a double-sided game mat?

No. We only manufacture (and recommend) one-sided mats, which guarantee perfect grip on the table thanks to the rubber backing.

Retailers & Collaborations

1. Are there any physical stores/retailers?

We have several retailers throughout Italy and internationally. To find retailers of Pwork products in Italy and around the world, click here.

Do you have a store and want to include Pwork products in your range?

Fill out the application form to become one of our retailers or write to sales@pworkwargames.com.

2. Do you have special offers for clubs and associations?

Of course!

If you are part of a club or association linked to board games, role-playing games, or tabletop wargames, contact us at sales@pworkwargames.com and request to be registered as a club or association in the Pwork Wargames sponsor program.

You will then be able to take advantage of discounts reserved for clubs and special shipping rates.

Events / Community

1. Do you participate in national and international trade fairs and events?

Of course! We love participating in events and meeting players and fans!